Brandsmart USA

1.3 star rating Rating - based on 7 reviews & complaints
 
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Brandsmart USA Categories
Appliance Sales & Repair
Computer Equipment, Parts, and Supplies
Clothing and Accessories
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Customer Reviews, Ratings & Complaints
Complaint Posted 3/27/2013
DON'T BUY FROM BRANDS MART
FACT: BRANDS MART DOESN'T STAND BEHING THEIR PRODUCTS! WE BOUGHT A NEW DRYER AND HAD IT DELIVERED. THEIR INSTALLER FELL DOWN THE STAIRS AND DROPPED THE OLD DRYER BREAKING A ONE-OF-A-KIND PIECE OF FURNITURE. WHEN WE TRIED TO MAKE A CLAIM THEY SAID... Read More »
 
 
 
Review Posted 11/25/2011
Review 11/25/2011
I have been shopping here for years! Best prices hands down. Service has gotten better but could still use improvement. Read More »
 
 
 
Complaint Posted 3/11/2010
Review 3/11/2010
I purchased a counter depth custom panel refrigerator from Brandsmart. The salesman ordered a model without handles, and both he and I were unaware that it required the customer to supply the handles. Can you imagine receiving a refrigerator witho... Read More »
 
 
 
Complaint Posted 2/16/2010
Review 2/16/2010
I hope that this is the correct forum for this because I am so disappointed with dealing with the service and extended warranty of this company and I feel people need to know in order to make a good decision before buying something. The stress has... Read More »
 
 
 
Complaint Posted 1/4/2010
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Review 1/4/2010
On December 19th, 2009 my boyfriend and I purchased a 32” LG HD LCD TV. I was asked to pick up the television from the warehouse. At the warehouse I was shown the front of the television and then the TV was placed inside the box by the warehouse e... Read More »
 
 
Business's response - by Eydieon 1/18/2010
Dear Ana F, In regards to your review, you had sent me a letter on January 4,2010. After further review on this matter we did authorize an exchange for you. In fact our records do indicate an exchange was completed on January 6, 2010. If I... Read More »
 
Complaint Posted 12/22/2009
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Review 12/22/2009
Purchased a 36' Sylvania TV less than a year ago. TV goes blank, I paid for the warranty/insurance at time of purchase. Set appt for serv. Tech to come out and fix tv, on 11/12/09. Have not heard from Brandsmart since. I have to call them weekly j... Read More »
 
 
Business's response - by Eydieon 1/18/2010
Dear Thomas, In regards to your review: Our records do indicate a replacement TV was provided to you on December 31, 2009. As an added courtesy, we included with your replacement, a one-year complimentary warranty. This is in addition to the man... Read More »
 
Complaint Posted 6/3/2009
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Review 6/3/2009
This company has a horrible return policy. I have bought 4 electronics from this store in the past year, all on different trips. Their prices are a little better than most stores, but I noticed that the salespeople are allowed to "bargain" or "hag... Read More »
 
 
Business's response - by Eydieon 6/3/2009
Dear John R. My name is Eydie Bowe. I am VP of Customer Operations at BrandsMart U.S.A. We are very concerned to learn you have encountered a problem in one of our stores. Please feel free to contact me directly, to help resolve this matter. My n... Read More »
 
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Additional Business Information
Hours   Phone   (954) 797-4000 Address   3200 SW 42 St.
Fort Lauderdale, FL 33312
Website   http://www.brandsmartusa.com Email   eydie.bowe@bm1.brandsmart.com
Contact   New Contact Other  
 
 
 
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