Complaint
Posted 3/31/2023
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1 Review
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0 Question
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0 Answer
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Trustlinker since 03/31/23
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HAYS, KS
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Received a box we did not order...
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Called customer service that day (Mar 27), they did not answer. Called the following morning, talked to Stacy, she said she needs two days to talk to the sales rep (Mar 30). Sales rep calls my husband, won't take no for an answer. My husbands rece... Read More »
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Complaint
Posted 2/16/2021
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 02/16/21
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FRAZIER PARK, CA
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Soon to be ex employee at Ace
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This company is not Pro Female at all. Im quitting because they support office flirting, dating and hookups. The two asian guys in the purchasing depart f & k constantly flirt with me and other office girl and have made there way to the warehouse... Read More »
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Complaint
Posted 1/26/2016
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/26/16
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Calgary, AB
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SCAM
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Slick sales guy calls my place of business trying to sell me viper drill bits. I said I don't do business like this and you would have to come and shake my hand, give me a catalogue, show me some credible business history...ect. All of a sudden, h... Read More »
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Complaint
Posted 11/8/2014
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1 Review
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0 Question
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7 Profile Views
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0 Answer
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Trustlinker since 11/08/14
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PHOENIX, AZ
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Complaint
Posted 7/22/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/22/13
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Ace Induatral is underhanded
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The sales team had made arangement with me for payment on there tools. When I was half done paying for them, they started calling 40+ times a day complaining that I was not making payments and threaten to file theft charges on me. Intresting t... Read More »
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Review
Posted 5/15/2013
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1 Review
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0 Question
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5 Profile Views
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0 Answer
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Trustlinker since 05/15/13
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RUDE!!
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In the past 2 days a guy by the name of JOHN Phone Number 1-818-963-0989 and also 1800-223-3129 called our office 93 times one day and also plenty times the next day. Demanding payment, making terrible remarks about Native Americans, how we had no... Read More »
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Complaint
Posted 5/9/2013
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1 Review
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0 Question
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12 Profile Views
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0 Answer
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Trustlinker since 05/09/13
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Scammers
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In 2011 a sales rep with ace called me trying to sell Me some air hoses at a price that was extremely high. I said no thanks. The rep said he had my address and Would ship them to me so I could try them out. I said no thanks. Three weeks later I g... Read More »
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Complaint
Posted 1/23/2013
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1 Review
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0 Question
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22 Profile Views
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0 Answer
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Trustlinker since 01/23/13
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ME
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Sucky Sales Slobs
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My company has been getting calls from this bunch of "fools" for years! I thought my partner was crazy until I heard the call this evening at 6p. Besides the spoofed telephone number, the caller was loud, rude and offensive. It is clear that is th... Read More »
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Complaint
Posted 12/11/2012
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1 Review
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0 Question
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25 Profile Views
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0 Answer
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Trustlinker since 12/11/12
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Rude and crude
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The many calls we receive from this company (even though we have repeatedly asked that they quit calling) have turned ugly. Yesterday the "rep" called my secretary very rude names several times. I was unable to get to the call, however she maintai... Read More »
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Ace Industrial - the company is a total scam and will not stop calling (harrassing) calls
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The products are not as promised. The calls do not stop.
Have told them over and over that we are not interested.
Have started to whistle into the phone and that does not stop them.
Started using a metal security whistle.
They kept calling complai... Read More »
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Business's response - by David M.on 12/27/2012
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The reasson we have contacted this company, is due to them having material that they have failed to pay for or return. Simply return the material or pay for your invoice and the company will happily add your name to our "do not resell" list, based... Read More »
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Salesmans code was SUC .. that fits
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I was always told to check out a company before buying anything from them...guess I should have done it this time.. After many calls from the salesman (SUC) The final call was when he said "Have a got a deal for you"..I am going to send you a free... Read More »
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Business's response - by David M.on 12/27/2012
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We have attempted to contact this individual and have had no response. The Salescode SUC showed no response either, so we are presuming the issue was resolved with a simply price adjustment.
Respectfully,
David Meininger
Compliance Dept... Read More »
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This is unbelievable
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Over the past 2 years, Ace Industrial Supply has been calling for one of our representatives asking to place orders, send promotional materials, confirm shipping, verify product orders, etc. Not one time have we "approved" these orders.
They ope... Read More »
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Business's response - by David M.on 4/9/2012
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If you have contacted me concerning calls to your company, pelase inform the forum of how we proceeded, how we responded, the outcome and if we have satisfied your request.
Respectfully,
David Meininger
Compliance Dept.
800-223-3129 Ext... Read More »
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MINUS 10 STARS
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Ace is a scam. My small company recieved 2 cases of de-icers, that's a total of 24 cans. WE DID NOT ORDER THEM...I called, a woman told me they called and got a confirmation. I asked what # she called, and she read off a # that does not belong to... Read More »
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Business's response - by David M.on 4/9/2012
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I would encourage you to contact me concerning this call. this does not sound like the "Jerome" we have in customer service.
Respectfully,
David Meininger
Compliance Dept.
800-223-3129 Ext 1116 Read More »
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Worst company in the WORLD.
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I had the pleasure (notice the sarcasm)of speaking with David today. When I tried to tell him what the salesman told me on the phone he cut me off and said he knew that he was a stand up guy. When I asked if he was calling me a liar he said his sa... Read More »
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Business's response - by David M.on 4/9/2012
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First and foremost, the conversation you are speaking of was not with me. I would never, nor have I ever spoken to anyone in that tone.
Itake my job seriously, and ANY complaint or issue that is raised with this company has a direct affect on m... Read More »
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WHAT DOES DO NOT CALL MEAN TO YOU!!!!!!!!!!
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David M. Before you even start about following the FCC consumer compliance rules, let me tell you this your company does not. I have told your telemarketers several times to take my number off your list and they still call. Don't believe me, every... Read More »
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Business's response - by David M.on 4/9/2012
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Ace Industrial Supply has adopted and adheres to the policies described below to comply with the Federal regulations, and if applicable, state Do Not Call laws.
Ace Industrial Supply checks or scrubs telephone numbers on our calling lists against... Read More »
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ACE INDUSTRIAL SUPPLY
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Without a doubt the most unprofessional business in existence, received a phone pitch a month ago stating they would send a bunch of products if we purchase some "air tool", I told them all purchases would need to be approved by the owner, low and... Read More »
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Business's response - by David M.on 4/9/2012
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If your call was made to us "after" 30 days of the delivery date, we would require you to send the material back at your own cost. If not, contact me direct and we can discuss the matter in more detail.
Respectfully,
David Meininger
Compli... Read More »
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Review 10/27/2011
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DO NOT DO BUSINESS WITH THESE GOONS! THEY ARE ALL LIARS FROM THE TIME THEIR LIPS BEGIN TO MOVE! PRODUCTS ARE CHEAP OFFSHORE JUNK AND SHIPPING PROMISES MEAN NOTHING. WARRANTY IS NON-EXISTENT. STAY AWAY!!!!!!!!!!!!!!!! My first experience was in 200... Read More »
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Business's response - by David M.on 11/5/2011
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your experience sound terrible. I would need more information to assist you. I have attempted to send you a message but have had no response. In order to see what has happened and fix any kind of problems that you state we have caused, please cont... Read More »
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Review 6/19/2011
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After seeing all these complaints that are rather identical and the same identical response I'm starting to wonder....All these folks can't be wrong.
Placed an order for an SDS bit hammer drill/case and bits. Got a drill of some sort in a box (m... Read More »
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Business's response - by David M.on 6/20/2011
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If you look at your invoice or packing slip you will see our contact number. Our customer service line (again, on your invoice) is 1-800-223-3129. Customer Service is available to help you from 7-4 (pst). If you fail to get a response that is to y... Read More »
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Review 5/25/2011
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We own a body shop; and have been getting harassing phone calls from this company for over a year. We have repeatedly asked to be removed from their call list, told them to STOP calling us...and yet we get phone calls daily. My advice? If they cal... Read More »
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Business's response - by David M.on 5/25/2011
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I had the pleasure of speaking with the receptionist of this company yesterday. Based on her request and our conversation, we pulled phone records to show that we had contacted this company three times in the past two months.
We had establishe... Read More »
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Review 3/22/2011
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I got screwed by ace 10 years ago, will never do business with them again. Have asked nicely for the last 10 years the 2 to 3 times a month to be removed from there call list and been promised hundreds of times that as soon as they hung up they wo... Read More »
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Business's response - by David M.on 3/23/2011
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ray b,
You and I had spoken in regards to your complaint yesterday. I thank you for contacting me direct. As we discussed, your name would be added to the do not call list. We had pulled record and discovered our company had made one call to y... Read More »
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