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YP Ad Solutions Yellow Pages AT&T deceitful practices are hurting small businesses
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Hands down YP Ad Solutions, under the leadership of John (Andy) Stann 314-518-4084 is the most deceitful of any company we have done business with. We are small business owners in St Louis, Missouri. Because YP failed to produce anywhere near the number
of leads they claimed they could with their “Mega Zone” and “Levers and Pulleys” shell game, we had informed YP.com that we had no intentions of renewing when our salesman, Mark Kennon 314-882-6275 and Andy Stann insisted on meeting with us to present their
latest scam. The previous year’s scam was failing miserably, Andy Stann and Mark Kennon did not deny that and as they should, they did agree to compensate us for the documented poor performance as they had done periodically during the campaign. They also promised
that they would still provide the promised leads even if it took into the next ad campaign. We felt with such promises, their willingness to rework our ad (that they felt was the main reason our previous campaign was unsuccessful) and an additional ad, supposedly
at a drastic discount that we would sign up one last time. We agreed to try another year of print ads in their obsolete Yellow Pages. It didn’t take too long to realize we had been completely scammed once again! Andy Stann and Mark Kennon were already refusing
to keep their promises from the previous campaign prior to the new book hitting the streets. When we were sent the additional ad, we quickly noticed that the phone number was incorrect and that the ad was actually cut off mid-sentence. We went over the obvious
mistakes on the phone with one of the many, many people we had to contact because our salesman, Mark Kennon could not be reached. We hoped the issue was taken care of though we never received a corrected hard copy. We also asked to proof the “new and improved
ad” they were going to provide- it never arrived. We were never allowed to proof our expensive ad. Not until we received the book did we see that not only did they publish the additional ad without the corrections they published our OLD ad again (the ad they
attributed to the previous campaign’s dismal performance) with the wrong phone number as well. Just when we couldn’t believe our YP experience couldn’t get any worse THEY ACTUALL WANT US TO PAY FOR THEIR MISTAKES! We continue to be surprised that everyone
that we talk to at YP seem extremely confused as to why we wouldn’t be willing to pay for the broken promises and the incorrect ads. Incorrect ads must happen frequently because according to their very tiny print contract just because they print a completely
wrong ad doesn’t mean you don’t have to pay for it! They actually have addressed this in their contract! One woman from YP has been calling us about the outstanding balance for some time now and addresses us by some other name everytime- they can’t even keep
our names straight! We are actually getting calls from a collection agency and have been told a lawsuit is coming. We want YP to uphold their promises for 2013 in regards to the adjustment we were promised, that is in line with the adjustments they had been
providing during this campaign based on the outcomes they charted and as promised prior to us signing a new contract. Since the 2014 campaign produced 2 ads neither of which we approved and consequently both had such egregious and embarrassing mistakes that
they are not only completely useless but cast a poor light on our company. One star is too generous of a rating but unfortunately it is the least allowed.
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