Jeannie G.'s review of Wilshire Consumer Credit

Wilshire Consumer Credit

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Customer Reviews & Ratings
Complaint Posted 7/22/2012
. 1
. 0
Not Happy
I used this company and even though they are very nice, they are slow. I called to payoff the loan and was told I need fax or e-mail the paperwork back, which I did within 15 minutes. I told the rep I was speaking to I had e-mailed it. Two days later I called and asked if they had showed me paid off and the lady told me it was "processing" and not to worry. I asked her to make sure she noted my account that I had sent it two days before and she said she would. Instead she wrote I was going to send the paperwork via e-mail which I did not find out until two weeks later. Because they didn't open and process the paperwork I had to pay an additional $290 in interest. I paid it off by check sent registered mail three weeks ago. I still don't have a paid in full notice or title back to my car.
Business's response - by Stephanie Mon 7/23/2012
Thank you for sharing your feedback with Wilshire Consumer Credit. We value all of our customer’s feedback. We are sorry you did not have a positive experience with us. We want to provide you with excellent customer service and make sure we take care of your situation. Please feel free to leave your account number and/or full name and one of our representatives will look into your account.
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Additional Business Information
Hours   Apply online 24/7 at or call 1-800-CAR-TITLE (1-800-227-8485) 7am – 11pm PS Phone   (800) 589-0290 Address   P.O. Box 76809
Los Angeles, CA 90076
Website   Email  
Contact   Brenda Marino Other  
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