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Brutal, Frightening Shipping Delays
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I have completed 4 significant purchases from Tulving over three years. The confirmation and shipping delay has gotten longer each time. My most recent was about seven moths ago.
You wire funds (and only deal in large orders), and they sit on your funds endlessly. You call and get one story about a delay, you call again and get another. Often the sales people and "Karen" (who appears to be the point person for shipping) act angry that you are curious about delays that vcastly exceed what they promise on their site (which itself already promises a bizzarely long time delay from order to shipment).
In my last purchase I had to have a two day heated email exchange with the president - Hannes Tulving - in which he was alternately offended and offensive.
They sell at the lowest margins I have found - but they scare the holy hell out of me once they have my money.
There seems to be no way to do a deal with them that isn't a "trust me" followed by delays, excuses, delays, excuses and lots of wacky behavior. It has always eventually worked out on my purchases, but each has been progressively more nerve wracking.
After the last roller coaster ride I swore off buying from them. I honsetly thought I might have to sue them to get my money back or my order shipped. It just went on and on.
So now I just choose to eat the higher commissions at other places so I can sleep at night not worrying they have gone bankrupt or off to tahiti and taken my funds along with them.
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