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Business's response - by Keith Non 9/12/2012
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I don't have your account information in front of me so I can only speak in general terms. I am sorry for the inconvenience. Often times we do save customers money but you are right that it is not guaranteed. That is why we quote our rates during the verificaiton proceeding so each customer may make their own determination. Also, it is important to note that the first bill is pro-rated and billed on month in advance therefore, the first bill is more than a 30 day cycle. I would like to know if an agent was not polite and would welcome your feedback. Please let me know your account number and I will be happy to follow up with you directly.
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