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*** FINED BY THE FCC!!! DO NOT USE THIS COMPANY!! READ BELOW!!!! ***
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Here is something that all of you should know!! THE CUSTOMER SERVICE DEPARTMENT IS PHYSICALLY LOCATED in the PHILIPPINES, NOT IN MIAMI FLORIDA!! My girlfriend is Filipina and she also works for this company. She tried to persuade me to do business with this company and told me that the $38.95 is a "security deposit" but if you look on the NuEra Telecom website, it clearly states that this is an "activation fee".........
This company has also been fined by the FCC!! See the website below:
http://transition.fcc.gov/eb/Orders/2011/DA-11-1029A1.html
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Also look at the following paragraphs from the "Terms and Conditions" page:
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""Telecom Relay Charge of up to 7.5% of the monthly usage; T elecom & Administration Fee up to 12.5% of the monthly usage; a Service F ee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra 's service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes. F or details of each charge customers should call NuEra's Customer Service. Customer agrees to a minimum usage fee of 99 cents for accounts billing for opting to receive a paper bill rather than online/automatic billing (eBill). This fee will not apply to Customers who agree to allow NuEra to bill their charges v ia e-Bill. If Customer requests a toll-free number on their account, a monthly recurring fee of 99 cents per toll free number will be charged in addition to usage.
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All new accounts shall require an activation fee of $38.95 to cover administrative account opening costs and for risk management of any unpaid balances that the Customer might have accrued when stopping the use of NuEra's service.
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Should the Customer switch away from NuEra after 30 days or NuEra's long distance service prior to using any or the entire $38.95 activation fee, customer shall forfeit such fee to compensate and reimburse NuEra for processing costs, which shall be deemed fully earned by NuEra.
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Customer further acknowledges that NuEra shall be held harmless from any and all claims, issues and or liability in connection therewith.""
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AGAIN!!! DO NO USE THIS COMPANY'S SERVICES AT ANY COST!!!!!
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