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Review 1/19/2011
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I am extremely disappointed with neopets. After having my account for 5+ years and spending extreme amounts of time collecting neopoints and items, TNT ices not only mine, but my friend's account as well on the basis that we have been buying neopoints/items/pets.
If I have been playing this long, I highly doubt I'd begin to buy neopoints now. To further add onto this, my 6 year old cousins have also been frozen. Inquiries into the reason behind the freezing or asking to provide substantial proof that I have been violating the terms of use have come back with automated messages or sarcastic (Charlotte) remarks.
After the Powell couple left, neopets has been going downhill. The customer service is terrible (uncountable unanswered questions) and also rather questionable. It seems they are hiding behind the image of a children's site in order to extort more money from their players.
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