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Review 11/19/2008
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I had routine service on my 2006 Lexus with 50K miles at Lexus of Oxnard a couple months ago. They recommended a transmission fluid flush which I cost~$300 which I agreed to, thinking I would follow dealership recommendations to ensure the life of my extended warranty. I just brought my car in for routine service at Lexus of Concord (in the Bay Area) yesterday and told them I already had a transmission flush. They thought I was mistaken because my car has a sealed transmission and was designed to never need a transmission flush for the LIFE of the car. They showed me the owner's manual and it was clearly stated. They looked up my records and sure enough the service had been performed. I brought this to the attention of the Corporate office and they are investigating. Lexus of Oxnard took complete advantage of me as a woman. I am appalled they would be so dishonest and unethical. I will never go back!
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