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Review 6/5/2008
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So my gas dryer had no heat on 6/5/2008 and I called Allen & Sons Appliance Repair in Canoga Park, California and was told they could come look at it for free and if I didn't want them to fix it, the charge would only be $29.99.
Here is the catch, if you decide not to have them fix it, they will not tell you what is wrong with your appliance. So needing my dryer repaired in a hurry I had them fix it.
Get this, I was charged, $192.89 ($52.11 for parts and $140.78 for labor & tax) The fee they charged me for the fuse and thermostat, $52.11, was marked up 117%. I know this because I later looked up the cost on the internet using the part number on the old parts the repairman left behind and the total cost with shipping for both parts combined was $24.
The repairman was here for a little less than 15 minutes, so that works out to a labor rate of $563.12 an hour! and get this, included in the $192.89 was a $6 surcharge I didn't catch when I paid the bill.
Do not do business with Allen & Sons, they will put you in a position to choose between being charged $30 for them just walking in your door ($45 for certain appliances) and then force an outrageous fee on you if you have them fix your appliance.
I understand you are paying for their labor and knowlege but for parts that cost $24 and a repair that took less than 15 minutes from their arrival to departure.
You have been warned! Call someone else.
The only positive thing I have to say is I received same day service. Of course they are in a hurry to charge you $140.78 for 15 minutes of work!
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