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Review 11/22/2010
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The business claims to direct its focus on one-on-one appointments, however when trying to contact the business, they do not answer, nor do they readily return, phone calls. Additionally, they do not stand behind the quality of the product represented. Once an order is placed, the attitude changes dramatically and the staff is rude, nasty and threatening...specifically the owner's assistant.
I personally have been dealing with this business for 3 months and have no dress due to defects and poor sizing. Trying to obtain a refund has created nothing but stress, not to mention having to listen to verbally abusive words from the assistant. The staff does not try to rectify a situation, but rather instills anger and frustration during what should be a pleasant time in ones' life in planning a wedding!
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Business's response - by Teresa C.on 12/2/2010
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In regards to [removed by TrustLink] (Morgan) I am the owner of Alayna's Bridal and unfortunately, as a retailer not a manufacture we do not personally construct the dresses. When ordering a dress or a gown it is ALWAYS recommend to order at least 4 to 6 months in advance or during wedding season 6 to 10 months. When giving customers a estimated date we advise them that it can be over the 8 to 10 weeks. It is out of our control and we can not be held liable for the delivery time from the factory. Our customers are ALL very understanding and are reasonable with their concerns. In this case the dress was here a month exactly before the wedding. Sometimes, not often we get customers like Mrs. [removed by TrustLink] who misinterpret (Estimated Time Of Arrival) means. I have a policy that I want my customers to be satisfied with their purchase and love the dress that they are purchasing. I knew that [removed by TrustLink] (Morgan) had several stressful issues going on. She was concerned about the workmanship. Her husband and I could not really see a difference from our sample dress that was in the store to the one she purchased. I wanted her to be happy with her dress so, I offered her to have my seamstress to fix whatever she felt was wrong with the gown at no charge. Debra left satisfied with that offer and thanked me. She called be the following day and said she was up all night upset with the workmanship from Eden and asked for a refund. She also informed me that she had gone through 4 pairs of shoes that she just could not get comfortable with and had to return them too! I agreed with her and told her we would settle the refund the following week. I wanted to make it less stressful and offered her a full refund. Unfortunately, when she called I was out of town for the Thanksgiving holiday and my sister just had breast cancer surgery. I was unavailable. I had gotten her message and wanted to address it before I left town. I had my assistant call her to let her know t
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