Fran W.'s review of Navy Federal Credit Union

Navy Federal Credit Union

Preferred Members
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
         
Customer Reviews & Ratings
Review Posted 5/31/2010
. 3
. 0
Review 5/31/2010
AWESOME - MOST AWESOME! If you can get in, come to this CU. They really know how to treat people and they are not driven by greed. I've made a couple of errors in the many years (actually, decades) I've been with this CU. They have always worked with me. A couple of times they waived an overdraft fee, but again (make no mistakes for you scammers out there thinking they're a 'soft touch', because they're not) this was about twice in about 20 years. I deal honestly with them and they take care of me. No - I do not have big accounts. My accounts are meager, yet they treat me as though I have millions.

A couple of times I had problems with merchants.

One with a store that accidently charged my debit card twice then gave me the run around when I tried to get my money refunded. I filed all I did to get my money and NFCU, based on our relationship, credit my account the money so I wouldn't be without while they investigated. I eventually won and didn't have to be without my money while the investigation was in progress. NFCU got my money back.

Another time, I ordered a book online. About a week later and checked my account. I found the business had made two additional charges that I did not authorized. I contacted the business and they tried to tell me that I had signed up with some book club membership. This was a bold faced lie and I found out that a lot of people made complaints about the same thing. The business refused to refund my money. I told them I was filing complaints for fraud. NFCU was again awesome. They credit me the money while the investigation was pending. So far the bigger of the 2 unauthorized charges were refunded and NFCU got some of it's money back. No doubt NFCU will get the rest from the merchant as well. They also issued a new debit card to prevent any further charges from this business.

This how banking use to be. NFCU has not forgotten how people should be treated. They are AWESOME!
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 842-6328 Address   820 Follin Lane
Vienna, VA 22180
Website   http://www.navyfcu.org Email  
Contact   Cutler Dawson, President Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.